Store Policy

Customer Care

At Onion 365, we are dedicated to bringing the freshest Nashik onions directly to your doorstep with zero hassle. Our customer support team is available from 9:00 AM to 6:00 PM (IST) to assist with subscription management, delivery tracking, or quality concerns. Since onions are perishable, we do not offer standard returns; however, if you receive a damaged or substandard shipment, please notify us with photographic evidence within 24 hours of delivery for a prompt replacement or credit. You can reach us via our Help Center or through the contact details provided in your monthly subscription dashboard.

Privacy & Safety

Your trust is our priority, and we comply strictly with India’s Digital Personal Data Protection (DPDP) Rules, 2025-26. We collect only the essential information required for your subscription-such as name, delivery address, and contact details-and ensure this data is secured using industry-standard encryption and robust access controls. In accordance with 2025-26 regulations, we maintain a transparent consent-based framework, allowing you to access, correct, or request the erasure of your personal data at any time. All financial transactions are processed through secure, PCI-compliant gateways to guarantee your payment safety.